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Error 5-806 user play service is anomaly

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Error 5-806 user play service is anomaly
Viniweb Offline
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#1
05-22-2018, 11:33 PM
[Image: eBq7T8]Please help me.

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https://ibb.co/eBq7T8
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MFC_service Offline
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#2
05-23-2018, 10:12 AM (This post was last modified: 05-23-2018, 10:17 AM by MFC_service.)
(05-22-2018, 11:33 PM)Viniweb Wrote: [Image: eBq7T8]Please help me.

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https://ibb.co/eBq7T8

Hi Viniweb

Sorry for your inconvenience. We need the mac address of your device to check, please send it to us by private.


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Viniweb Offline
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#3
05-24-2018, 10:57 AM
Tks already sent
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MFC_service Offline
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#4
05-25-2018, 08:58 AM
(05-24-2018, 10:57 AM)Viniweb Wrote: Tks already sent

Hi, Viniweb. We have restored your data according to the information you provided to us. Please check. 
Thanks for your patience.

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rolamas Offline
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#5
08-31-2018, 10:47 PM
Hi, I have the same problem. Can you help me?
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MFC_service Offline
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#6
09-03-2018, 12:47 AM
(08-31-2018, 10:47 PM)rolamas Wrote: Hi, I have the same problem. Can you help me?

Hi rolamas,

What problem did you meet? We are glad you are here.
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rolamas Offline
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#7
09-06-2018, 12:49 AM
(09-03-2018, 12:47 AM)MFC_service Wrote:
(08-31-2018, 10:47 PM)rolamas Wrote: Hi, I have the same problem. Can you help me?

Hi rolamas,

What problem did you meet? We are glad you are here.

Hi, 
When I press "play" it shows the message " User play service is anomaly(5-806)" and the movie does not stars
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Bronk Offline
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#8
02-02-2019, 01:04 AM
Good night! I have a btv-x and My Family is with error (5-806) can you help me?
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MFC_service Offline
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#9
02-13-2019, 08:20 AM
(02-02-2019, 01:04 AM)Bronk Wrote: Good night! I have a btv-x and My Family is with error (5-806) can you help me?

Hello Bronk,

We are sorry for your inconvenience. Could you please provide your mac address and account to us by private(support@myfamilycinema.com). We will resolve this problem ASAP.
Thanks for your support. If you have any other problem, please feel free to contact us.

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