Account payment query.
Account payment query.
I have paid to renew my subscription but it still says "paying" on the website.
I then did another transaction but it still does not reflect as paid but as "paying".
Picture below.
How can I rectify this problem.
I have paid twice with no feedback or renewal of my account.
Asif Dawood
02-12-2020, 01:51 PM #1Good day.
I have paid to renew my subscription but it still says "paying" on the website.
I then did another transaction but it still does not reflect as paid but as "paying".
Picture below.
How can I rectify this problem.
I have paid twice with no feedback or renewal of my account.
(02-12-2020, 01:51 PM)Asif Dawood Good day.
I have paid to renew my subscription but it still says "paying" on the website.
I then did another transaction but it still does not reflect as paid but as "paying".
Picture below.
How can I rectify this problem.
I have paid twice with no feedback or renewal of my account.
Dear user:
We are sorry for the inconvenient.
In order to solve the payment problem more effectively, please send this case to support@myfamilycinema.com and there will be customer service staff to solve this problem for you.
Best wishes.
MFC_service
03-19-2020, 09:14 AM #3(02-12-2020, 01:51 PM)Asif Dawood Good day.
I have paid to renew my subscription but it still says "paying" on the website.
I then did another transaction but it still does not reflect as paid but as "paying".
Picture below.
How can I rectify this problem.
I have paid twice with no feedback or renewal of my account.
Dear user:
We are sorry for the inconvenient.
In order to solve the payment problem more effectively, please send this case to support@myfamilycinema.com and there will be customer service staff to solve this problem for you.
Best wishes.
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