My Family Cinema Support Forum Support General Support Sound but no vide0

Sound but no vide0

Sound but no vide0

 
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markhay
Account not Activated
1
02-12-2023, 05:46 AM
#1
I have recently purchased a single subscription which I am using on my laptop. I seem to have a connection to many movies and series but for all of the recent movies/series I have audio but no video. How do I correct this?


Your urgent assistance in this regard would be appreciated.


Kind Regards


Mark Hawyes


South Africa
markhay
02-12-2023, 05:46 AM #1

I have recently purchased a single subscription which I am using on my laptop. I seem to have a connection to many movies and series but for all of the recent movies/series I have audio but no video. How do I correct this?


Your urgent assistance in this regard would be appreciated.


Kind Regards


Mark Hawyes


South Africa

MFC_service
Administrator
378
03-31-2023, 06:54 PM
#2
(02-12-2023, 05:46 AM)markhay I have recently purchased a single subscription which I am using on my laptop. I seem to have a connection to many movies and series but for all of the recent movies/series I have audio but no video. How do I correct this?


Your urgent assistance in this regard would be appreciated.


Kind Regards


Mark Hawyes


South Africa

Hi, Can you try the following: 

1) Close the APP and go to the device settings.
2) Click on Apps > My Family Cinema > Clear data.
MFC_service
03-31-2023, 06:54 PM #2

(02-12-2023, 05:46 AM)markhay I have recently purchased a single subscription which I am using on my laptop. I seem to have a connection to many movies and series but for all of the recent movies/series I have audio but no video. How do I correct this?


Your urgent assistance in this regard would be appreciated.


Kind Regards


Mark Hawyes


South Africa

Hi, Can you try the following: 

1) Close the APP and go to the device settings.
2) Click on Apps > My Family Cinema > Clear data.

 
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