Posts: 1
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Joined: Oct 2022
Hi, I've been using your app for more than a year and after my last payment most of the movies I try to watch on my account are not available. Also, many of the latest movies that you have on your catalogue does not work. Why do you have a movie on your catalogue and I cant play? You should only show in the search results movies that are already available. Unfortunatelly if you cant fix this, I will request paypal a refund because it became very unusable, most of the recent content that you show on the app I cant play, when I try to play the app does not show any source available...
Posts: 379
Threads: 3
Joined: Dec 2017
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Hi, MyFamilier!
Thank you for contacting us.
My Family Cinema is a platform that allows you to organize and access information about your favorite movies and series. That is why we will explain how to make the most out of it!
Every time a content shows the letter "N", or the option "Not connected" is displayed instead of "Play", that means that none of our users uploaded the file corresponding to that title. Unfortunately, we cannot give you a cut-off date, since users are responsible for adding their personal clouds. You will have access to the content automatically as soon as it is available. MFC is not responsible for content uploading, nor for checking availability of said content.
Nevertheless, if ALL titles present the same issue, we suggest you import your personal cloud to the app again. If the problem persists, contact us here support@myfamilycinema.info and we will give you all the necessary support.
We remain at your disposal for any further questions,
The My Family Cinema Team
