My Family Cinema Support Forum Support General Support Payment Failed

Payment Failed

Payment Failed

 
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Joao Malamba
Junior Member
2
02-13-2025, 08:55 PM
#1
I need help, cuz I can´t  buy the plan in USD mode, always get error.
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Joao Malamba
02-13-2025, 08:55 PM #1

I need help, cuz I can´t  buy the plan in USD mode, always get error.

Attached Files
Thumbnail(s)
   

salblakemore
Junior Member
1
02-15-2025, 05:38 PM
#2
I have been struggling with this since late December 2024 (to renew my subscription). I have tried: clearing browser cache, using various devices (phone, tablet, laptop, desktop), MasterCard, Visa, and various combinations of responses to the field on the payment screen that appear to be required but are not applicable to paying by US credit card (Number, Neighborhood, Holder name). Credit card company has no evidence of attempts being made, so the cards are not being declined. I have had numerous emails back & forth with MFC support but responses are generic so I have made no progress. I don't know what else to try. If anyone has ideas, I'm willing to hear them! ?
Edited 02-15-2025, 05:39 PM by salblakemore.
salblakemore
02-15-2025, 05:38 PM #2

I have been struggling with this since late December 2024 (to renew my subscription). I have tried: clearing browser cache, using various devices (phone, tablet, laptop, desktop), MasterCard, Visa, and various combinations of responses to the field on the payment screen that appear to be required but are not applicable to paying by US credit card (Number, Neighborhood, Holder name). Credit card company has no evidence of attempts being made, so the cards are not being declined. I have had numerous emails back & forth with MFC support but responses are generic so I have made no progress. I don't know what else to try. If anyone has ideas, I'm willing to hear them! ?

 
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