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Hey. I have a BTV 9 Box with MFC app which alway worked perfectly fine. All of the sudden the app started freezing and showing a message saying "My Family Cinema is not responding. Would you like to close it?"
I tried restarting the box, changing internet connection but nothing worked.
What should I do? Is there a way to re-install the app?
Please help!!!
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I'm facing the exact same problem!
Any updates on this?
Posts: 5
Threads: 1
Joined: Jan 2023
01-27-2023, 09:38 PM
(This post was last modified: 01-27-2023, 09:40 PM by thiagoas.)
(01-26-2023, 02:56 PM)MFC_service Wrote: (01-22-2023, 06:51 PM)thiagoas Wrote: I'm facing the exact same problem!
Any updates on this?
Hi, Thiagoas
Please sent the following information to ( support@myfamilycinema.info )
A) Picture of "Settings" > "Device Information".
B) Picture of the result obtained in "Help" > "Speed Test".
C) Picture or video of the issue on your screen.
D) And, if the problem occurs only with some specific content, tell us its TT number localized below the title.
Additionally, when the error takes place again, go to "Help" > "User feedback", select the corresponding option and click on "Submit". And, if possible, tell us the date and time you sent the feedback.
A)
https://ibb.co/NYCBrfH
B)
https://ibb.co/m8qkyVt
C) It happens pretty much with every video after a while.
Sent the feedback as well.