App not working. Please help!

[Macrini]

Hey. I have a BTV 9 Box with MFC app which alway worked perfectly fine. All of the sudden the app started freezing and showing a message saying "My Family Cinema is not responding. Would you like to close it?"



I tried restarting the box, changing internet connection but nothing worked. 
What should I do? Is there a way to re-install the app?

Please help!!!

[MFC_service]

Hey. I have a BTV 9 Box with MFC app which alway worked perfectly fine. All of the sudden the app started freezing and showing a message saying "My Family Cinema is not responding. Would you like to close it?"



I tried restarting the box, changing internet connection but nothing worked. 
What should I do? Is there a way to re-install the app?

Please help!!!

Hi, Macrini
About your question, please submit your log in app when you meet this question next time to help us to locate your problem.
The way to submit your log:
1. Go to any video detail page in app
2. Click "menu" to enter user feedback page
3. Choose a type to submit
And please send your mac address by private to us(support@myfamilycinema.com)
About how to re-install,
For BTV, there is GetApps installed on the boxes of this brand. You can go to the setting page of your box to uninstall MFC and then download the latest version from GetApps to re-install.
Hope it can help you.

MFC Service

[thiagoas]

I'm facing the exact same problem!
Any updates on this?

[MFC_service]

I'm facing the exact same problem!
Any updates on this?

Hi, Thiagoas

Please sent the following information to ( support@myfamilycinema.info  )

A) Picture of "Settings" > "Device Information".
B) Picture of the result obtained in "Help" > "Speed Test".
C) Picture or video of the issue on your screen.
D) And, if the problem occurs only with some specific content, tell us its TT number localized below the title.

Additionally, when the error takes place again, go to "Help" > "User feedback", select the corresponding option and click on "Submit". And, if possible, tell us the date and time you sent the feedback.

[thiagoas]

I'm facing the exact same problem!
Any updates on this?

Hi, Thiagoas

Please sent the following information to ( support@myfamilycinema.info  )

A) Picture of "Settings" > "Device Information".
B) Picture of the result obtained in "Help" > "Speed Test".
C) Picture or video of the issue on your screen.
D) And, if the problem occurs only with some specific content, tell us its TT number localized below the title.

Additionally, when the error takes place again, go to "Help" > "User feedback", select the corresponding option and click on "Submit". And, if possible, tell us the date and time you sent the feedback.

A) https://ibb.co/NYCBrfH
B) https://ibb.co/m8qkyVt
C) It happens pretty much with every video after a while.

Sent the feedback as well.