Hi there ! I buyed a monthly plan of invoice ID IV10003586 on 11/03/2018 on the price of USD: $2.5 ( R$ 8,95 ) and an MyCommerce Share-It: ID 55785704. But the value charged on my credit card was R$ 10,05 ( USD $3,08). Even like that, my mfc doesn't work. The app says that my license has expired. I puted on the anex my bank statement , my mfc screenshot.
Olá ! Eu comprei um plano mensal de identificação de fatura IV10003586 em 11/03/2018 no preço de USD: $ 2.5 (R $ 8,95) e um MyCommerce Share-It: ID 55785704. Mas o valor cobrado no meu cartão de crédito foi de R $ 10,05 (USD $ 3,08). Mesmo assim, o meu mfc não funciona. O aplicativo diz que minha licença expirou. Eu coloquei no anexo meu extrato bancário, minha captura de tela mfc.
(03-14-2018, 01:35 AM)AOC Wrote: Hi there ! I buyed a monthly plan of invoice ID IV10003586 on 11/03/2018 on the price of USD: $2.5 ( R$ 8,95 ) and an MyCommerce Share-It: ID 55785704. But the value charged on my credit card was R$ 10,05 ( USD $3,08). Even like that, my mfc doesn't work. The app says that my license has expired. I puted on the anex my bank statement , my mfc screenshot.
Olá ! Eu comprei um plano mensal de identificação de fatura IV10003586 em 11/03/2018 no preço de USD: $ 2.5 (R $ 8,95) e um MyCommerce Share-It: ID 55785704. Mas o valor cobrado no meu cartão de crédito foi de R $ 10,05 (USD $ 3,08). Mesmo assim, o meu mfc não funciona. O aplicativo diz que minha licença expirou. Eu coloquei no anexo meu extrato bancário, minha captura de tela mfc.
Hi, AOC.
We have checked the status of your account when we received your feedback. We have already added the valid days to your account , you can log in your account on MFC app to check. We are so sorry for the delay you met(maybe somthing wrong happened in our system at that time), and if you have any other question about our service, you can contact us at any time. Thanks for your attention.
(03-14-2018, 03:16 AM)MFC_service, congratulations on your quick service of answer. But I have another problem. Wrote: The days of license is already on my account, but i cannot watch any movie. The screen shows "Streaming - Loaded subtitles", and after some short time, shows "Download stream is timeout". It's appear in all movies or series that i try to watch.
I have already change the wifi to ethernet, already reset the app and the box and the problem does'nt solve. On the anex, there're screenshot of the problem.
(03-14-2018, 01:35 AM)AOC Wrote: Hi there ! I buyed a monthly plan of invoice ID IV10003586 on 11/03/2018 on the price of USD: $2.5 ( R$ 8,95 ) and an MyCommerce Share-It: ID 55785704. But the value charged on my credit card was R$ 10,05 ( USD $3,08). Even like that, my mfc doesn't work. The app says that my license has expired. I puted on the anex my bank statement , my mfc screenshot.
Olá ! Eu comprei um plano mensal de identificação de fatura IV10003586 em 11/03/2018 no preço de USD: $ 2.5 (R $ 8,95) e um MyCommerce Share-It: ID 55785704. Mas o valor cobrado no meu cartão de crédito foi de R $ 10,05 (USD $ 3,08). Mesmo assim, o meu mfc não funciona. O aplicativo diz que minha licença expirou. Eu coloquei no anexo meu extrato bancário, minha captura de tela mfc.
Hi, AOC.
We have checked the status of your account when we received your feedback. We have already added the valid days to your account , you can log in your account on MFC app to check. We are so sorry for the delay you met(maybe somthing wrong happened in our system at that time), and if you have any other question about our service, you can contact us at any time. Thanks for your attention.
(03-14-2018, 03:16 AM)MFC_service, congratulations on your quick service of answer. But I have another problem. Wrote: The days of license is already on my account, but i cannot watch any movie. The screen shows "Streaming - Loaded subtitles", and after some short time, shows "Download stream is timeout". It's appear in all movies or series that i try to watch.
I have already change the wifi to ethernet, already reset the app and the box and the problem does'nt solve. On the anex, there're screenshot of the problem.
(03-14-2018, 01:35 AM)AOC Wrote: Hi there ! I buyed a monthly plan of invoice ID IV10003586 on 11/03/2018 on the price of USD: $2.5 ( R$ 8,95 ) and an MyCommerce Share-It: ID 55785704. But the value charged on my credit card was R$ 10,05 ( USD $3,08). Even like that, my mfc doesn't work. The app says that my license has expired. I puted on the anex my bank statement , my mfc screenshot.
Olá ! Eu comprei um plano mensal de identificação de fatura IV10003586 em 11/03/2018 no preço de USD: $ 2.5 (R $ 8,95) e um MyCommerce Share-It: ID 55785704. Mas o valor cobrado no meu cartão de crédito foi de R $ 10,05 (USD $ 3,08). Mesmo assim, o meu mfc não funciona. O aplicativo diz que minha licença expirou. Eu coloquei no anexo meu extrato bancário, minha captura de tela mfc.
Hi, AOC.
We have checked the status of your account when we received your feedback. We have already added the valid days to your account , you can log in your account on MFC app to check. We are so sorry for the delay you met(maybe somthing wrong happened in our system at that time), and if you have any other question about our service, you can contact us at any time. Thanks for your attention.
MFC Service
Hi, AOC Sorry for your inconvenience. Can you tell us your app version and mac address by private(email: mfc@vmfc.io)? You can also report the error log to help us to locate your problem.
The way to report error log: 1. When you met something wrong with MFC service, enter to a movie detail page; 2. Click "menu" botton of your remote control , the report option will be shown. 3. Click "report error log" to upload your log.
