Registration error - Erro de Registro

[EduCouto]

Hello, I bought a boxtv android Mx9 4K, the My Family Cinema app does not open, from the registration error, "Can not register - user does not exist (4 - 350)". How can I solve the problem?
My Android is 7.1, MAC WiFi 3c: cf: 5b: 99: 53: 5b, MAC EtherNet a8: 17: 02: cc: b6: c3. Serial Number: NLJF9KVXE5

Olá, comprei um boxtv android Mx9 4K, o app My Family Cinema não abre, da erro de registro, "Não é possível registrar - usuário não existe (4 - 350)". Como posso resolver o problema?
Meu Android é 7.1, MAC WiFi 3c:cf:5b:99:53:5b, MAC EtherNet a8:17:02:cc:b6:c3. Número de série: NLJF9KVXE5

[MFC_service]

Hello, I bought a boxtv android Mx9 4K, the My Family Cinema app does not open, from the registration error, "Can not register - user does not exist (4 - 350)". How can I solve the problem?
My Android is 7.1, MAC WiFi 3c: cf: 5b: 99: 53: 5b, MAC EtherNet a8: 17: 02: cc: b6: c3. Serial Number: NLJF9KVXE5

Olá, comprei um boxtv android Mx9 4K, o app My Family Cinema não abre, da erro de registro, "Não é possível registrar - usuário não existe (4 - 350)". Como posso resolver o problema?
Meu Android é 7.1, MAC WiFi 3c:cf:5b:99:53:5b, MAC EtherNet a8:17:02:cc:b6:c3. Número de série: NLJF9KVXE5

Hi, EduCouto.

If your box has pre-installed the MFC app, your device should be activated already. For your case, can you send your device mac address(not WiFi or Ethernet) by email to mfc@vmfc.io? 
The way to find your device mac address: open mfc app > enter to setting page > Guide > Click "next" to enter to "Register Device" page, the "Device id" shown on this page is equal to your mac address.

MFC Service

[pricacuica]

Hello, I bought a boxtv android Mx9 4K, the My Family Cinema app does not open, from the registration error, "Can not register - user does not exist (4 - 350)". How can I solve the problem?
My Android is 7.1, MAC WiFi 3c: cf: 5b: 99: 53: 5b, MAC EtherNet a8: 17: 02: cc: b6: c3. Serial Number: NLJF9KVXE5

Olá, comprei um boxtv android Mx9 4K, o app My Family Cinema não abre, da erro de registro, "Não é possível registrar - usuário não existe (4 - 350)". Como posso resolver o problema?
Meu Android é 7.1, MAC WiFi 3c:cf:5b:99:53:5b, MAC EtherNet a8:17:02:cc:b6:c3. Número de série: NLJF9KVXE5





Oi EduCouto

Eles conseguiram consertar seu problema. Pq estou tendo o mesmo erro. Obrigada

[pricacuica]

Hello, I bought a boxtv android Mx9 4K, the My Family Cinema app does not open, from the registration error, "Can not register - user does not exist (4 - 350)". How can I solve the problem?
My Android is 7.1, MAC WiFi 3c: cf: 5b: 99: 53: 5b, MAC EtherNet a8: 17: 02: cc: b6: c3. Serial Number: NLJF9KVXE5

Olá, comprei um boxtv android Mx9 4K, o app My Family Cinema não abre, da erro de registro, "Não é possível registrar - usuário não existe (4 - 350)". Como posso resolver o problema?
Meu Android é 7.1, MAC WiFi 3c:cf:5b:99:53:5b, MAC EtherNet a8:17:02:cc:b6:c3. Número de série: NLJF9KVXE5

Hi, EduCouto.

If your box has pre-installed the MFC app, your device should be activated already. For your case, can you send your device mac address(not WiFi or Ethernet) by email to mfc@vmfc.io? 
The way to find your device mac address: open mfc app > enter to setting page > Guide > Click "next" to enter to "Register Device" page, the "Device id" shown on this page is equal to your mac address.

MFC Service

Hi MFC Service,

I have the same problem that EduCouto. 

I boght 9 MXQ-4k, 4 were activated, but 5 devices have the same problem. I send a email with my 5 ID Devices. I didn't need to a test, I prefer activate and buy my account. All devices has pre-installed My Family Cinema. 

I need to activate because I'll give to my family. Please I need help.

Thanks

[silas]

Gostaria de obter resoluçao do meu problema pois estou tentandteultilizar o app mas diz q esta com o problema de registro 4-350

[pricacuica]

Gostaria de obter resoluçao do meu problema pois estou tentandteultilizar o app mas diz q esta com o problema de registro 4-350

Silas

O aplicativo e gratuito por um período e depois vc precisa comprar a assinatura com eles.
Manda um e-mail pra eles nesse e-mail que ele passou para o EduCouto, eles respondem de madrugada. Passa o modelo do aparelho é o ID do dispositivo que aparece na hora q da o erro.
No meu chegamos a uma alternativa. Só vou te responder se deu certo, qdo eles me responderem ao meu e-mail de hj.
Vc tem q escrever em inglês, se vc não souber. Escreve tudo em português e usa o google Tradutor q eles entendem.

[paulotavares27]

paulotavares27
Please someone help me I could install the application of my family cinema but I already paid a month of contract but when I try to enter the application it appears that the user does not exist 4-350 my email ptavares456@gmail.com it is possible to configure this manually please help me

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paulotavares27
Por favor alguem que me ajude eu consegui instalar o aplicativo do my family cinema mas inclusive ja paguei um mês de contrato mas quando tento entrar no aplicativo me aparece que o usuario não existe 4-350 meu email ptavares456@gmail.com é possivel configurar isso manualmente por favor me ajudem

[MFC_service]

paulotavares27
Please someone help me I could install the application of my family cinema but I already paid a month of contract but when I try to enter the application it appears that the user does not exist 4-350 my email ptavares456@gmail.com it is possible to configure this manually please help me

---

paulotavares27
Por favor alguem que me ajude eu consegui instalar o aplicativo do my family cinema mas inclusive ja paguei um mês de contrato mas quando tento entrar no aplicativo me aparece que o usuario não existe 4-350 meu email ptavares456@gmail.com  é possivel configurar isso manualmente por favor me ajudem

hi,paulotavares27,

Sorry for your inconvenience,we will check your account. Can you tell us your order number and device mac address by email（mfc@vmfc.io)? We would like to help you to solve the problem.

MFC service

（desculpe pelo seu inconveniente, vamos verificar a sua conta. Você pode nos dizer o seu número de ordem e endereço MAC dispositivo por email(MFC@vmfc.io)? Gostaríamos de ajudá-lo a resolver o problema.）

[MFC_service]

Hello, I bought a boxtv android Mx9 4K, the My Family Cinema app does not open, from the registration error, "Can not register - user does not exist (4 - 350)". How can I solve the problem?
My Android is 7.1, MAC WiFi 3c: cf: 5b: 99: 53: 5b, MAC EtherNet a8: 17: 02: cc: b6: c3. Serial Number: NLJF9KVXE5

Olá, comprei um boxtv android Mx9 4K, o app My Family Cinema não abre, da erro de registro, "Não é possível registrar - usuário não existe (4 - 350)". Como posso resolver o problema?
Meu Android é 7.1, MAC WiFi 3c:cf:5b:99:53:5b, MAC EtherNet a8:17:02:cc:b6:c3. Número de série: NLJF9KVXE5

Hi, EduCouto.

If your box has pre-installed the MFC app, your device should be activated already. For your case, can you send your device mac address(not WiFi or Ethernet) by email to mfc@vmfc.io? 
The way to find your device mac address: open mfc app > enter to setting page > Guide > Click "next" to enter to "Register Device" page, the "Device id" shown on this page is equal to your mac address.

MFC Service

Hi MFC Service,

I have the same problem that EduCouto. 

I boght 9 MXQ-4k, 4 were activated, but 5 devices have the same problem. I send a email with my 5 ID Devices. I didn't need to a test, I prefer activate and buy my account. All devices has pre-installed My Family Cinema. 

I need to activate because I'll give to my family. Please I need help.

Thanks

Hi,EduCouto
We want to know if your problems has been solved after you sent the message to our email，and if you have any other question about our service , you can contact us at any time.

MFC service

[amaupa]

Hello I'm with a tv box mx9 4k the same as the device is not valid id of the device c6b55c86e70a, I need to register since I'm a reseller and I need to deliver to the client.