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08-20-2018, 12:19 AM
Hi, My Family Cinema Team!
I paid the annual plan yesterday with Paypal but so far I haven't been able to watch movies or tv shows on my MXQ-4K box. The payment status is successful, and I've already been charged on my credit card. My MFC app still says that the trial period is expired and tells me to pick a plan. I've already sent you guys my MAC and the invoice ID. Could you please solve this problem? I look forward to enjoying my subscription.
Carlos Henrique Vilas Boas
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(08-20-2018, 12:19 AM)chsvb1975 Wrote: Hi, My Family Cinema Team!
I paid the annual plan yesterday with Paypal but so far I haven't been able to watch movies or tv shows on my MXQ-4K box. The payment status is successful, and I've already been charged on my credit card. My MFC app still says that the trial period is expired and tells me to pick a plan. I've already sent you guys my MAC and the invoice ID. Could you please solve this problem? I look forward to enjoying my subscription.
Carlos Henrique Vilas Boas
Hi, chsvb1975
Did you try to log your account? Or you can clear the app's cache and restart it again.
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I paid the annual plan and my device was not activated Id it's a81801bd70fa, when I try to log into my account it says
user the equipment has reached the limit (100-3)
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08-21-2018, 12:32 AM
(This post was last modified: 08-21-2018, 12:37 AM by chsvb1975.)
(08-20-2018, 01:09 AM)MFC_service Wrote: (08-20-2018, 12:19 AM)chsvb1975 Wrote: Hi, My Family Cinema Team!
I paid the annual plan yesterday with Paypal but so far I haven't been able to watch movies or tv shows on my MXQ-4K box. The payment status is successful, and I've already been charged on my credit card. My MFC app still says that the trial period is expired and tells me to pick a plan. I've already sent you guys my MAC and the invoice ID. Could you please solve this problem? I look forward to enjoying my subscription.
Carlos Henrique Vilas Boas
Hi, chsvb1975
Did you try to log your account? Or you can clear the app's cache and restart it again.
Hi, My Family Cinema Team!
Thank you for your help!  I followed the instructions that you guys sent me on my e-mail account, and now everything is fine. I already started watching my favorite tv shows. The problem was that I hadn't been able to log in until you explained to me how to do it.  Thanks once again!!!
Carlos Henrique Vilas Boas
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Posts: 379
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(08-20-2018, 01:49 PM)Mwenceslau Wrote: I paid the annual plan and my device was not activated Id it's a81801bd70fa, when I try to log into my account it says
user the equipment has reached the limit (100-3)
Hi Mwenceslau,
Maybe your account is still on the previous device, you can try to log out and log in to the new device. If the problem still existed, please provide the mac of the old device by private, we will check the problem.
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Olá
No dia 17/08/2018 sexta feira, efetuei o pagamento do boleto da PayU e recebi uma data de recebimento do valor pago do plano anual e até um presente data 21/08/2018, não obtive nenhum retorno de ativação do serviço de filmes .
ao ligar a minha TV Box H96 ultra 4K, acessando o app, à expiração da minha licença no dia 15/08/2018, acessando o app anual e nenhuma modificação no meu app. apenas tem que ter um plano.
meu MAC: a81702ca6477
![[Image: header_aprobada_pagador.png]](http://www.payulatam.com/img-correos-2015/header_aprobada_pagador.png)
Transação contínua
Olá Fabio Cardia Martins Ribeiro,
A transação ba07e13e-2a74-446b-b588-5762613860d7 no site Digital River GmbH , foi Aprovada .
Detalhes da operação
Descrição
DRI * Ordem WWW.SHAREIT.INFO 570048393
Referência
7215771563
Valor
105.12
Meio de pagamento
BOLETO BANCARIO
Forma de Pagamento
BOLETO BANCARIO
Data
2018-08-20 08:38:17
![[Image: info-icon.png]](http://www.payulatam.com/img-correos-2015/info-icon.png)
Se você tiver dúvidas ou preocupações, favor entrar em contato com:
➤ Telefone: 952-225-3762
➤ E-mail: support-por@shareit.com
Atenciosamente,
![[Image: logo-footer.png]](http://www.payulatam.com/img-correos-2015/logo-footer.png)
www.payu.com
Atenção: Esta mensagem é enviada automaticamente, por isso, nã o responde este e-mail. Se necessitar de suporte ou informação, acesse a www.payu.com
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(08-21-2018, 11:53 PM)Fabio Ribeiro Wrote: Olá
No dia 17/08/2018 sexta feira, efetuei o pagamento do boleto da PayU e recebi uma data de recebimento do valor pago do plano anual e até um presente data 21/08/2018, não obtive nenhum retorno de ativação do serviço de filmes .
ao ligar a minha TV Box H96 ultra 4K, acessando o app, à expiração da minha licença no dia 15/08/2018, acessando o app anual e nenhuma modificação no meu app. apenas tem que ter um plano.
Hi Fabio Ribeiro,
We had checked your order and found that the payment result is a delay, it cost someday to transfer your payment, we will pay attention to your payment. Please don't pay another time before payment received successfully.
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Olá
Efetuei o pagamento por cartao de credito VISA da PayU e recebi a confirmação do valor pago do plano anual, mas até agora nada!! Nâo obtive nenhum retorno de ativação do serviço de filmes .
ricardojbueno@hotmail.com
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Por favor me ajude também, o mesmo problema... Tento fazer login e diz sobre limite. Meu email é senradj@gmail.com e o id de usuário no aparelho é 793410
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