11-06-2023, 04:12 AM
This is a continuing issue and I've asked for help before on this and am still waiting to get it. I'm cancelling my subscription after this if there's no further help. I have FOLLOWED the steps to download a cloud. After it says it is successfully downloaded, I return to the My Cloud page and there's nothing there, no cloud installed. Repeating the steps does nothing to fix it. If I can't get this fixed then this is a useless service and my money must be no good here. Tech support - can you please download and install ANY cloud in my account just so that I can use the service? This is absolutely ridiculous.