Image freezes

[MFC_service]

Hi guys,

I'm having issue with the player. The audio is fine but the image freezes.

I have to return and play again several times.
I'm using version 3.1.0 on Firetv stick 4k max. I tried to clear the cache, delete the app, reset factory 

But none of these actions solve my problem 

Does anyone faced the same issue?
Thanks

Hi, 

Try the following: 

1) Close the MFC APP and go to the device settings.

2) Click on Apps > My Family Cinema > Clear data.