10-27-2022, 07:56 PM
Hi, MyFamilier!
Thank you for contacting us.
If you have tried watching movies or series on My Family Cinema and all the content appears as "Not connected", it means that you have not yet imported your cloud correctly to the app.
We will ask one of our external resellers to get in touch with you as soon as possible to explain how to import your cloud. Remember to check both your inbox and spam folder to make sure you have received the email.
In the meantime, please take a look of our tutorial video explaining how to do it:
https://www.youtube.com/watch?v=uLGAKfnUx-Q
We remain at your disposal for any further questions,
The My Family Cinema Team
Thank you for contacting us.
If you have tried watching movies or series on My Family Cinema and all the content appears as "Not connected", it means that you have not yet imported your cloud correctly to the app.
We will ask one of our external resellers to get in touch with you as soon as possible to explain how to import your cloud. Remember to check both your inbox and spam folder to make sure you have received the email.
In the meantime, please take a look of our tutorial video explaining how to do it:
https://www.youtube.com/watch?v=uLGAKfnUx-Q
We remain at your disposal for any further questions,
The My Family Cinema Team