09-21-2022, 12:26 PM
Hello, MyFamilier!
Thank you for contacting us and we are sorry for the inconvenience!
Our technical department has already found the cause of the problem and is working to fix it. A new version 3.0.0 was created and with it we are checking if the problem will still occur.
Please uninstall the current version 3.0.0 via your device's settings menu under Apps > My Family Cinema > Uninstall.
So, install the mentioned version using one of the two ways below:
1. Go to https://www.rebrand.ly/downloadMFCbox on your computer. You will get a message saying that the file could not be scanned, which is common due to the format of the file, but don't worry because it is just the application installer and does not contain any viruses. Click the download button anyway and the file will download. Transfer the downloaded file to a flash drive and connect it to your TV device. Use your remote control to navigate to the flash drive folder and select the MFC application you downloaded. Once the installation is complete, you can access the app on your TV box.
2. Go to https://www.rebrand.ly/downloadMFCbox directly in your TV box's browser. You will get a message saying that the file could not be scanned, which is common due to the format of the file, but don't worry because it is just the application installer and does not contain any viruses. Click the download button anyway and the file will download. Once the file is downloaded to your device, you can find the app in your Downloads folder. You can then select the MFC application you downloaded and then install it.
If the problem persists, do the following:
- Go to Help > Report Problem, select any option and click "Submit". Please inform us sending an email to support@myfamilycinema.info of the exact time this shipment was made, as well as your local time zone.
- In the same email, send us an image from the menu Settings > Device information;
Best regards.
The My Family Cinema Team.
Thank you for contacting us and we are sorry for the inconvenience!
Our technical department has already found the cause of the problem and is working to fix it. A new version 3.0.0 was created and with it we are checking if the problem will still occur.
Please uninstall the current version 3.0.0 via your device's settings menu under Apps > My Family Cinema > Uninstall.
So, install the mentioned version using one of the two ways below:
1. Go to https://www.rebrand.ly/downloadMFCbox on your computer. You will get a message saying that the file could not be scanned, which is common due to the format of the file, but don't worry because it is just the application installer and does not contain any viruses. Click the download button anyway and the file will download. Transfer the downloaded file to a flash drive and connect it to your TV device. Use your remote control to navigate to the flash drive folder and select the MFC application you downloaded. Once the installation is complete, you can access the app on your TV box.
2. Go to https://www.rebrand.ly/downloadMFCbox directly in your TV box's browser. You will get a message saying that the file could not be scanned, which is common due to the format of the file, but don't worry because it is just the application installer and does not contain any viruses. Click the download button anyway and the file will download. Once the file is downloaded to your device, you can find the app in your Downloads folder. You can then select the MFC application you downloaded and then install it.
If the problem persists, do the following:
- Go to Help > Report Problem, select any option and click "Submit". Please inform us sending an email to support@myfamilycinema.info of the exact time this shipment was made, as well as your local time zone.
- In the same email, send us an image from the menu Settings > Device information;
Best regards.
The My Family Cinema Team.