01-26-2023, 02:56 PM
(01-22-2023, 06:51 PM)thiagoas Wrote: I'm facing the exact same problem!
Any updates on this?
Hi, Thiagoas
Please sent the following information to ( support@myfamilycinema.info )
A) Picture of "Settings" > "Device Information".
B) Picture of the result obtained in "Help" > "Speed Test".
C) Picture or video of the issue on your screen.
D) And, if the problem occurs only with some specific content, tell us its TT number localized below the title.
Additionally, when the error takes place again, go to "Help" > "User feedback", select the corresponding option and click on "Submit". And, if possible, tell us the date and time you sent the feedback.