+- Forums (https://www.myfamilycinema.help)
+-- Forum: Support (https://www.myfamilycinema.help/forumdisplay.php?fid=3)
+--- Forum: General Support (https://www.myfamilycinema.help/forumdisplay.php?fid=4)
+--- Thread: Bought license (/showthread.php?tid=15)
Bought license - Matheus - 01-22-2018
Hello,
I bought a yearly license for the app and already had the app on my box. I was trying to start the app and it always presents me the red message " can't register. User does not exist. (4-350). Click here to recheck."
Unfortunately, my father deleted the app. So I need a way to re-download and also how to register with my license.
Thanks
RE: Bought license - MFC_service - 01-23-2018
(01-22-2018, 08:51 PM)Matheus Wrote: Hello,
I bought a yearly license for the app and already had the app on my box. I was trying to start the app and it always presents me the red message " can't register. User does not exist. (4-350). Click here to recheck."
Unfortunately, my father deleted the app. So I need a way to re-download and also how to register with my license.
Thanks
Hi，Matheus
Can you tell us your device mac address by email（mfc@vmfc.io）？
Let us check the status of your device.
MFC Service
RE: Bought license - napoli78 - 04-04-2018
Olá
eu usei o aplicativo e já tive o aplicativo na minha caixa. Eu estava tentando iniciar o aplicativo e sempre me apresenta uma mensagem em vermelho "não pode se registrar. O usuário não existe. (4-350). Clique aqui para verificar novamente."
Infelizmente, meu pai deletou o aplicativo. Então eu preciso de uma maneira de baixar e também de me registrar na minha licença.
obrigado
RE: Bought license - Theo Palvi - 04-04-2018
Hi MFC service.
Thanks for not replying to my question about the same matter. I've sended you guys 2 messages previously but you came back Matheus query that was after mine, realy now
. not even a simple response back
RE: Bought license - MFC_service - 04-09-2018
(04-04-2018, 11:49 AM)napoli78 Wrote: Olá
eu usei o aplicativo e já tive o aplicativo na minha caixa. Eu estava tentando iniciar o aplicativo e sempre me apresenta uma mensagem em vermelho "não pode se registrar. O usuário não existe. (4-350). Clique aqui para verificar novamente."
Infelizmente, meu pai deletou o aplicativo. Então eu preciso de uma maneira de baixar e também de me registrar na minha licença.
obrigado
Hi，napoli78
You could also send your device mac address by email (mfc@vmfc.io)
and we will check the status of your device.
MFC Service