Forums

hey there.. First sorrry if i did some grammar error, English is not my first language.

I have a MXQ Pro  4K Tv box with the My Family Cinema pre installed.
Yesterday, sunday, with a lot of time to spend I decided to clean up some old and not used apps to save some memory space.
Don't know how exactly but I guess I did something wrong and unistalll MFC from my device
Well, I thought, just need to find the app in Google Play and reinstalll it. But then I found out that the app is not available for users anymore just partners.
What do I do now? Need to take the device to the store that i bought it?
There some way to restore to default factory and then MFC app will get installed again?

Well, at least I learned a lesson.. Dont mess with something you don't know how to works.

Hi jdolci,
You are right, we didn't publish the download link for public users now. For your case, if your box pre-installed the MFC app, you can reset your box to get it back. If not, you can send your mac address of your device by email(mfc@vmfc.io) and describe the problem you're having, we will help you to solve the problem.

MFC service

(Você está certo, nós não publicamos o link de download para usuários públicos agora. Para seu caso, se sua caixa pré-instalado o aplicativo MFC, você pode redefinir sua caixa para get-lo de volta. Se não, você pode emitir seu endereço do Mac de seu dispositivo por email(MFC@vmfc.io) e descrever o problema que você está tendo, nós ajudá-lo-emos a resolver o problema.)

(04-16-2018, 08:18 PM)jdolci Wrote: [ -> ]hey there.. First sorrry if i did some grammar error, English is not my first language.

I have a MXQ Pro  4K Tv box with the My Family Cinema pre installed.
Yesterday, sunday, with a lot of time to spend I decided to clean up some old and not used apps to save some memory space.
Don't know how exactly but I guess I did something wrong and unistalll MFC from my device
Well, I thought, just need to find the app in Google Play and reinstalll it. But then I found out that the app is not available for users anymore just partners.
What do I do now? Need to take the device to the store that i bought it?
There some way to restore to default factory and then MFC app will get installed again?

Well, at least I learned a lesson.. Dont mess with something you don't know how to works.

Hello. Can you tell me the exact make and model of your Android TV box as I want to buy a new one to replace my old android TV box. Thank you