Forums

Good day. 
I have paid to renew my subscription but it still says "paying" on the website. 
I then did another transaction but it still does not reflect as paid but as "paying". 
Picture below. 

How can I rectify this problem.
I have paid twice with no feedback or renewal of my account.

Can someone please reply and assist me.

(02-12-2020, 01:51 PM)Asif Dawood Wrote: [ -> ]Good day. 
I have paid to renew my subscription but it still says "paying" on the website. 
I then did another transaction but it still does not reflect as paid but as "paying". 
Picture below. 

How can I rectify this problem.
I have paid twice with no feedback or renewal of my account.

Dear user:

We are sorry for the inconvenient.

In order to solve the payment problem more effectively, please send this case to support@myfamilycinema.com and there will be customer service staff to solve this problem for you.

Best wishes.