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Hi guys, Last Sunday my MX9 tv box has broken. So, today I bought a new tv box called MXQ (another brand). So, today when I was trying to access my account with my login moiseschaves@gmail.com gave an error and reported the message: "user equipment has reached the limit"  

My account is a new Year account and I need to fix this problem. Can you guys help me please ?

• Email : moiseschaves@gmail.com
  
  
•  Name : Moises M Chaves
  
  
•  Plan : Membership plan
  
  
•  Expiry date : 2019-07-28
  
  
•  Remaining days : 269
  

(10-31-2018, 11:30 PM)moiseschaves Wrote: [ -> ]Hi guys, Last Sunday my MX9 tv box has broken. So, today I bought a new tv box called MXQ (another brand). So, today when I was trying to access my account with my login moiseschaves@gmail.com gave an error and reported the message: "user equipment has reached the limit"  

My account is a new Year account and I need to fix this problem. Can you guys help me please ?

• Email : moiseschaves@gmail.com
  
  
•  Name : Moises M Chaves
  
  
•  Plan : Membership plan
  
  
•  Expiry date : 2019-07-28
  
  
•  Remaining days : 269
  

Hi moiseschaves

Can you try to log into your new box again? If you still meet this problem, please take a photo of this notice for us, we will resolve your problem ASAP.